"BPO" stands for Business Process Outsourcing. It refers to the
practice of contracting specific business tasks or processes to
a third-party service provider. These tasks can range from customer
support and technical assistance to back-office functions like data entry,
accounting, human resources, and more.
BPO services are typically utilized by companies to streamline operations,
reduce costs, and focus on their core business activities. By outsourcing
non-core functions to specialized service providers, businesses can often
benefit from cost savings, access to specialized expertise,
improved efficiency, and scalability.
1. Front-Office Outsourcing: This involves customer-facing tasks such as customer support, technical support, sales, and marketing.
2. Back-Office Outsourcing: This involves internal business processes such as accounting, finance, human resources, data entry, and administrative tasks.